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‘I had to lie’: Considerations plague first day of Quebec’s vaccine registration system

‘I had to lie’: Considerations plague first day of Quebec’s vaccine registration system

Montrealers desperately making an attempt to win their aged fogeys vaccinated against COVID-19 are going through complications and calls now not going through on the first day registrations opened to the atypical public.

The province announced earlier this week that other folks mature 85 and older are in level of fact eligible for their first dose of the coronavirus vaccine starting March 1 by appointment only at designated vaccination sites.

Early Newspaper

A brand contemporary mobile phone line and internet site were supposed to produce the project snug, but some are already going through problems getting an appointment.

“I attempted to name the quantity … and it’s heavenly busy, busy, busy all of the time,” mentioned Selina Itzkowitz, who tried calling early Thursday morning.

She mentioned she as a replace turned to the on-line registration internet site to book an appointment for her 94-twelve months-weak father, who has Alzheimer’s, and chose a neighborhood on hand at 8: 20 a.m. subsequent Monday.

But when she reached the stop of the make, she turned into once deal surprised to watch a message asserting the time slot turned into once no longer on hand. She turned into once able to redo it and this time to win a neighborhood at 12: 50 p.m. 

“It would were smarter at the same time as you happen to would possibly presumably presumably keep in all of the realizing and then at the stop it asks you to purchase a time because then you definately win the time you picked,” mentioned Itzkowitz.

One other ache for her is whether or now not or now not she will be able to have the option to win her 85-twelve months-weak mom vaccinated at the same time.

Even supposing vaccinations are presently restricted only to other folks 85 and older, other folks that accompany other folks in that age community (a associate, for instance) would possibly presumably presumably also also receive the shot under particular instances: that they’re 70 years weak or older and so they offer admire their cherished one three or extra days per week.

Itzkowitz’s 85-twelve months-weak mom qualifies, but there turned into once no option to present that on the registration make. Instead, the earliest she would possibly presumably presumably book an appointment for her turned into once 5 hours after her father’s appointment. 

“I will contain to produce two trips now. My father has Alzheimer’s and I can’t toddle away him by myself,” she mentioned.

“So, if they’re going to produce me come abet within the afternoon with my mom, I’m going to contain to bring him with me.”

The registration internet site appears to contain posted a display later within the day that says an eligible one who’s accompanying somebody 85 and older “will have the option to win vaccinated at the same time as you.”


Chantal Chartrand, 51, mentioned her aged fogeys were turned away after she turned into once able to win an appointment for them Thursday morning.

When she purchased the affirmation text message, it turned into once a relief: her fogeys would eventually win their first dose of the vaccine. The text message from ClicSante confirmed her fogeys, both 85, were booked for a vaccination at 10: 35 a.m. at Club Optimiste De Lachenai at 2953 Saint-Charles Avenue in Terrebonne. 


Chartrand mentioned she took the day off to bring her fogeys to the appointment, but when they purchased there a man in a medical gown turned them away, asserting they were out of vaccines. 

In a video of the interplay shared with CTV Data, the actual person mentioned their present of 66 Pfizer vaccines had dried up.  

“When [my parents] came abet to me within the automobile they looked misplaced. Oh my God — right here’s a stress, because I made the reservation and I had proof,” she mentioned. 

“No person took care of them and mentioned, ‘Good ample, let me pick on your name and we’ll win you an appointment.’ It turned into once heavenly, ‘Good ample, return home’ and so they didn’t contain any alternate options to offer them. What is that?”


Itzkowitz turned into once now not the one one who couldn’t win through on the mobile phone line Thursday morning. 

Terrence Williams mentioned he tried calling 20 times Thursday morning to book an appointment for his 102-twelve months-weak mom, but couldn’t win through.

He, too, tried his luck on the online site but turned into once dumbfounded when he saw that there turned into once no option to purchase out his mom’s twelve months of start: 1918. The descend-down menu stops at 1920.

He ended up selecting 1920 heavenly to win an appointment, he mentioned.

“I had to lie to win my mom in,” he mentioned. “Had I now not lied I’d were stumped and tried to mobile phone to produce the appointment, and that failed, also.”


No longer all americans confronted problems getting a neighborhood, though.

Every other folks took to Twitter to part their success stories in grabbing an appointment.

More straightforward on-line. On mobile phone had some fret. It turned into once telling me that this quantity can’t be reached and this turned into once between 8 and 8: 30. Take into accout on-line you may presumably well also simply contain got to click on COVID-19 vaccine to battle through project and never grownup vaccinations.

— Victor Anoia (@VictorAnoia) February 25, 2021

Nope. None. Did it for a couple of my relatives. Easy peasy.

— The Frozen Canadian (@MgniM) February 25, 2021

Peaceful as silk – registered for my mom in regulation !!

— Debbie Crawley-Ruzza (@DebronskyBeat) February 25, 2021

Quebec Effectively being Minister Christian Dube told a news convention Thursday afternoon that he turned into once “eager” with the appointment project, in particular the mobile phone traces. He mentioned adjustments would be made by the evening rectify the nervousness, which he attributed to a “bandwidth” topic.

“We can’t are looking forward to things to be splendid,” Dube mentioned.

Of us can signal in to receive the vaccine when it’s their flip by visiting the Quebec COVID-19 vaccination marketing campaign internet site or by calling 1-877-644-4545, starting on Thursday at 8 a.m.

The mobile phone line would per chance be staffed from 8 a.m. to 6 p.m. on weekdays, and from 8: 30 a.m. to 4: 30 p.m. on weekends.

Did you may presumably well also simply contain got any issues signing up for the COVID-19 vaccine? Enable us to know about your skills by e-mailing montrealdigitalnews@bellmedia.ca

‘I had to lie’: Considerations plague first day of Quebec’s vaccine registration system