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Ontario woman forced to pay $3,458 hotel quarantine bill for one-night stay after returning to Canada from father’s funeral

Ontario woman forced to pay $3,458 hotel quarantine bill for one-night stay after returning to Canada from father’s funeral

An Ontario woman who went a long way flung places to aid her father’s funeral says she feels gouged by the federal government’s “unwell-conceived” hotel quarantine arrangement that fee her $3,458 for a one-night stay.

Cristina Teixeira, who has been a senior enterprise analyst for the Ontario government for the past 32 years, says it has been a nightmare to return to Canada.

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“The stress that we were build underneath is impossible,” Teixeria told CTV Information Toronto over the phone Monday. “As a Canadian citizen, public servant, I can direct you right here is hideous on so many phases. We now possess undoubtedly no longer experienced one thing fancy this.”

Teixeira arrived lend a hand in Canada, along along with her brother and daughter, on Feb. 27 after spending about per week in Portugal.

She mentioned it changed into very no longer doubtless to web any answers relating to the hotel quarantine program while a long way flung places and wasn’t ready to e book a room till she landed in Toronto.

Teixeira asked officials in Toronto if her family might be exempt from the hotel program for compassionate causes but her query of changed into denied. She mentioned she changed into told to name the interior sight Crowne Plaza Hotel to e book a room.

“We told the Crowne Plaza the difficulty and that we wanted to e book a hotel,” Teixeira mentioned. “The man mentioned the fee would be $369 per night and also you’ve got got to e book at the least three nights.”

Teixeria mentioned they booked a room with two queen beds and waited more than a hour for a shuttle to advance. When it didn’t advance, they were in the end told to prefer a taxi to the hotel.

“After we got there to test-in all of a unexpected our impress went up from $369 per night to $769 per night plus tax,” she mentioned. “They knew there had been three off us. They didn’t give us the actual kind information.”

She mentioned they weren’t informed over the phone that the $369 fee changed into for a single person and that because they’d three guests they would be charged a better fee.

With all taxes and extra bills integrated, Teixeira’s credit card changed into charged $3,458 to stay in the hotel between Feb. 27 and March 1, which is slightly of decrease than the $3,945 they were quoted after they first arrived at the hotel.


“At this level it changed into 1: 30 in the morning, we were exhausted and we correct kind agreed. We mentioned we’ll wretchedness about it in the morning. They handed us three sandwiches and three waters and nothing else.”

She mentioned they got no instructions on the quarantine process and were excellent told that meals would be dropped outdoor their door.

The next morning, Teixeira mentioned they waited till 9: 45 a.m. before receiving breakfast that she mentioned appeared fancy “slop.”


No longer lengthy after that, they bought their negative COVID-19 test end result, which implies they are able to leave the hotel and entire their quarantine length at home. They spent 15 hours at the hotel.

“We called down and mentioned we got our outcomes and that we’re going to leave and they mentioned you’re going to be charged for three nights,” Teixeira mentioned.

Despite pleading with the hotel to return steadiness for the two nights to them, she mentioned they refused.

Teixeria mentioned she changed into forced to pay the bill and went home.

“If I were to stroll off the boulevard that room would possess fee me $159 plus $10 per extra person,” Teixeira mentioned. “There changed into no particular care given to us because we came from the airport.”

“The federal government has no longer in actuality learned the arrangement. It is actually correct kind wicked.”

CTV Information Toronto has contacted the hotel about Teixeria’s explain but has no longer bought a response. 

Public Successfully being Agency of Canada told CTV Information Toronto that “the hotels self-discipline their very possess rates and are enviornment to alternate.”

The contemporary hotel stay requirement, which varies in fee searching on the hotel, started closing week.

All incoming air travellers to Canada must utilize up to three days in a single among the federal government’s approved hotels, at their very possess expense, as they give the impact of being forward to outcomes of a COVID-19 test they were required to prefer after they landed in Canada.

Ontario woman forced to pay $3,458 hotel quarantine bill for one-night stay after returning to Canada from father’s funeral