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Police investigate after door handles removed from suites of residents at Ontario retirement home amid pandemic

Police investigate after door handles removed from suites of residents at Ontario retirement home amid pandemic

Police command they are investigating reviews that door handles have been removed from the suites of residents at a retirement home in Courtice, Ont., amid the COVID-19 pandemic.

Officers in Durham Device mentioned the incident took situation at White Cliffe Terrace Retirement State, and mentioned any individual came forward with information about the matter to police.

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CP24 and CTV Information Toronto have bought a duplicate of a letter that Verve Senior Living, the firm that runs the home, despatched to households of residents on Feb. 10.

In the letter, the firm wrote that “a puny” quantity of door handles have been removed at some stage in the assisted living family, the put some of the home’s most inclined residents live.

“It became a violation of our protocols and practices. As rapidly as we became aware of the incident, all resident’s door handles have been immediately reinstalled,” David Chook, president and CEO of Verve Senior Living, wrote in the letter.

“The final supervisor became immediately positioned on scurry away as rapidly as we realized of the incident … There would possibly perchance be often no excuse to take door handles – ever. We underneath no circumstances lock in or cease the free lope of our residents.”

Chook stated that a senior team member at the state is now conducting a evaluate of all operations and supporting residents and team people.

He mentioned that no residents have been harmed because of this of the door handles being removed, and investigators are looking to learn how lengthy the doors have been left that diagram.

CP24 has reached out to Verve Senior Living nevertheless has now no longer yet bought a response.

The Ontario Ministry of Seniors and Accessibility issued a statement about the matter on Saturday morning.

“This kind of action is entirely unacceptable and can simply aloof now no longer be tolerated. The home positioned its general supervisor on scurry away as rapidly as they realized of the incident,” the ministry mentioned.

“Now we have reached out to the Retirement Homes Regulatory Authority (RHRA) to destroy definite an intensive investigation is performed.

“The RHRA mentioned it performed an inspection of the home on Feb. 4 following a yarn from a one that suspected residents at the facility have been at threat of hurt. The outcomes of the yarn, as soon as accomplished, will doubtless be published online.


“At this time, the RHRA believes that residents attain now no longer face additional threat of hurt. If at any time this adjustments, we can now no longer hesitate to act immediately,” the agency mentioned in a statement on Saturday.

“The RHRA will proceed to work with the licensee to destroy definite that this habits does now no longer happen again, and can simply aloof collaborate with our community partners as wished to destroy definite all residents dwell stable.”

“While we can now no longer speculate on what enforcement action would possibly perchance also simply entail, the RHRA has a quantity of tools at its disposal at the side of administrative monetary penalties, orders and stipulations.”

Dr. Vivian Stamatopoulos, who’s an associate professor at Ontario Tech University and a seniors’ rights advocate, mentioned she became left aghast at the news, and believes the underlying concern became related to understaffing.

“You have been actively locking in residents as soon as they’re in sad health with COVID and I contemplate that’s the most upsetting share,” she steered CP24 on Saturday.

“Administration claims that no person became harmed in the direction of of unlawfully trapping residents in their rooms and in the most egregious diagram likely. How would possibly perchance also [they] command that?”

Stamatopoulos mentioned that more information is wished on how lengthy these seniors have been trapped in their rooms, and if any passed away from COVID-19 while trapped.

“I correct can’t even fathom that this came about,” she mentioned. 

Police investigate after door handles removed from suites of residents at Ontario retirement home amid pandemic