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Woolworths retraining 60,000 staff in e-commerce operations, supply chain as online shopping grows

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Woolworths retraining 60,000 staff in e-commerce operations, supply chain as online shopping grows

During 2020, Covid-19 accelerated the form of Australians ordering groceries online and using the press and salvage service. This increase signifies an precise substitute in customer request and the business needs to adapt accordingly. With increased opponents, supermarkets are compelled to optimise their operation, from supply chain management, customer assist and more.

Woolworths’ Future of Work Fund will inspire upskill, reskill and redeploy staff participants impacted by industry disruption and technological substitute. 

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Woolworths has recently announced plans to invest higher than $50 million over the next three years to inspire equip its staff with new skills and capabilities for the retail industry of the future.

An online learning platform will offer staff participants easily accessible training, apprenticeship and mentoring give a enhance to across Australia. 

The principal technical focus areas for training shall be in digital, information analytics, machine learning and robotics, with additional investment deliberate for evolved customer assist skills, staff leadership and agile ways of working.

The Fund is anticipated to present a enhance to training for higher than 60,000 Woolworths staff participants over three years across its store and e-commerce operations, supply chain network and give a enhance to offices.

“All over the realm, retail is changing at the fastest budge we’ve considered in many a long time. 

Technological advances in automation, predictive analytics, AI and cloud computing are making core retail processes great faster and more setting friendly than ever sooner than.

Whereas these changes push our industry forward for the higher, they’re moreover changing the character of the day after day work slightly a few our folk finish.

That’s an exciting prospect on many phases, on the opposite hand it moreover creates uncertainty. As Australia’s largest non-public employer, we may maybe well presumably like to e book on this transition and guarantee no staff member is left behind by the wave of substitute we’re all riding.

The Future of Work Fund is designed to equip our staff participants with new skills and capabilities that is now not going to simplest reduction their profession properly within Woolworths, but across heaps of industries.”

Woolworths Community CEO Brad Banducci

Over the coming months, Woolworths will moreover into partnerships with key learning institutions and other stakeholders to substantiate workers are assisted via this substitute.

Importantly, whereas the program shall be built for Woolworths’ wants, the certainty shall be shared across retail and other service industries to inspire give a enhance to economy-wide upskilling and training purposes.

“In 2021, we’re the proud employer of upper than 200,000 Australians. Despite a wave of technological substitute forward, we in fact mediate we’ll bear many more folk working in our business by 2030.

Where they work and what they finish will substitute. There shall be a predominant stronger emphasis on service and non-public interactions with customers, which would perchance even be splendid for customers and our business.

“We must bring our staff with us as we are attempting to gain a bigger the following day, and guarantee Woolworths continues to play an significant feature in the blueprint in which forward for work in this nation.”

Woolworths Community CEO Brad Banducci

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Woolworths retraining 60,000 staff in e-commerce operations, supply chain as online shopping grows